Last Updated: August 2026

At Nikah Boxes, we carefully prepare every order so that your products reach you in excellent condition and as expected. Please read the following policy before placing your order.

1. Order Confirmation

Please review your product selection, personalisation details, delivery information, and contact details carefully before completing your purchase.

For personalised products, the information provided at checkout or during order confirmation will be used to prepare your order.

2. Product Condition

Every order is checked and packed carefully before dispatch. We take reasonable steps to ensure that products are properly protected during delivery.

If you receive an item that appears damaged, incorrect, or significantly different from what you ordered, please contact us promptly so we can review the matter.

3. Issues With Your Order

If there is a problem with your order, please contact us with:

• Your order number

• Your name and contact details

• A description of the issue

• Clear photographs or videos showing the product and packaging where applicable

This information helps us understand the issue and determine the appropriate solution.

4. Damaged Items

If your package arrives with visible damage, please take photographs of the parcel and product before disposing of any packaging materials.

Contact us as soon as possible after delivery so we can assess the situation and coordinate with the relevant delivery service where necessary.

5. Incorrect or Missing Items

If you receive an item that does not match your order or an item is missing from your package, please contact us promptly with your order details.

After reviewing the information, we will advise you on the next steps.

6. Personalised Products

Personalised products are prepared according to the details submitted by the customer. Please carefully check all names, dates, messages, spellings, colours, and other personalisation information before confirming your order.

Once an order has entered preparation, changes may not be possible.

7. Product Variations

Some products may have minor variations in colour, texture, packaging, or arrangement due to lighting, screen settings, handmade details, or availability of materials.

These minor differences do not necessarily indicate a product issue.

8. Delivery-Related Issues

Delivery times may vary depending on location, courier schedules, weather, public holidays, and other circumstances outside our direct control.

If your order is delayed or there is an issue during delivery, please contact us with your order information and we will assist you in checking the shipment status.

9. Cancellation Requests

If you need to make changes to or cancel an order, contact us as soon as possible after placing it.

Once an order has been processed, personalised, packed, or dispatched, changes may no longer be possible.

10. Our Review Process

Each order-related concern is reviewed based on the individual circumstances, product condition, order details, and information provided by the customer.

Where appropriate, we may request additional photographs, videos, or other information before determining the next step.

11. Contact Us

If you have a question or concern about your order, please contact Nikah Boxes:

Email: nikahboxes@gmail.com
Phone / WhatsApp: +92 324 4169901

Please include your order number whenever contacting us about an existing order so we can assist you more efficiently.